Our process to attract and retain B2B customers
By really understanding both Buyers and Users and delivering the
customer experiences that each require, you will attract,
retain and grow B2B customers.
Excellerator
Our B2B Customer Experience Methodology
We will guide you through our process of strategy,
action plans and implementation.
1AUDIT
Review your business, your objectives, what you are doing and how you work
2 UNDERSTAND
Understand your customers through research, collation and analysis of all sources of Buyer and User insights
3 STRATEGIZE
Develop specific strategies for buyers and users incorporating relevant cross functional areas such as Products, Sales, Operations, IT and Marketing
4 ACTION PLAN
Specify the activities, resources and timings required for identified initiatives
5 IMPLEMENT
Work together as you execute to ensure progress is achieved
6 SUPPORT
Ensure processes are in place to monitor, manage and communicate on the customer experience initiatives undertaken
How we work with you
Excellerator is the foundation for delivering a total B2B
customer experience. However we can work with you in whatever
capacity your company requires ranging from advising,
facilitating, through to conducting the work on your behalf